Patient information pops up on the screen
when a call comes in!
This CTI system facilitates patient call handling.
Advantages of AILINE Introduction
Contributes to more efficient telephone operations and increased sales / It contributes to more efficient telephone operations and increased sales.
Significantly streamlined telephone operations
Even new staff members can recognize important patients and items requiring attention, allowing them to handle calls smoothly.
increase in sales =
Increase in retention rate x Decrease in patient defection rate
※ Patient defection rate: Percentage of those who have stopped coming to the clinic within a year of their last visit, averaging 50%.
Can call patients by name and identify and respond to patient characteristics
Eliminates the cost of dealing with nuisance calls
Are you bothered by persistent sales calls during clinic hours?
AILINE CTI can identify unwanted calls.
- Check the blocklist registered at your clinic.
- You can register unwanted calls you want to manage at your clinic, such as patients you want to be careful about and complainer.
Basic Function
Displays patient information during the call
You can link the phone to the patient management system that is being built in the hospital. When a call arrives, the system instantly retrieves the patient information applicable to the incoming call number and pops up on a PC, tablet device, or smartphone screen. Knowing the caller's information instantly lets you respond appropriately, increasing patient satisfaction.
- Photo/Image Display
- Name or company name
- Phone number
- Customer Tags
- Basic information (fixed items)
- optional item
You can freely set up to 30 items to be displayed, including past purchase history and total amount.
SMS
High reach rate!
Short messages delivered only by cell phone number are effective for contacting people who are difficult to reach by phone and for leaving messages in their absence. It can also be used as a reminder for the next visit, which is effective in preventing cancellations.
Recording support function
It helps improve the quality of Telephone correspondece. There is a recording function that can improve the quality of Telephone correspondece and prevent missed calls.
Call recording allows you to review the content of your calls and improve call quality.
AILINE can take notes of the contents during call with patients to prevent forgetting to listen and to facilitate sharing in the hospital.
Multi-device compatible
The patient's name is displayed on incoming calls to the phone as well.
- Registered patient information pops up when a call is received on the phone
- No information is registered on the phone itself.
- So even if you lose your device, there are no major problems
- On-the-spot data conversion of business cards received
- Easy to use at 390 yen/ID
Patient Data Import Methods
Customer information can be easily registered or modified in the following three ways
- Access customer information in real time by linking with existing systems.
- Download patient information from the existing system as a CSV file and import.
- Enter patient information one at a time directly into AILINE.
Reliable Security
Customer information to AILINE can be easily registered and changed in the following three ways
Data is stored by a major vendor
Data on patient information and incoming call information is provided by a major vendor's cloud service Fujitsu Cloud Technologies (Nifcura). Data is stored in the same location as servers that take care of data for financial institutions and major companies. It is also safe and secure with full anti-virus protection.
All data is encrypted
All patient and incoming call information is encrypted during transmission. If data is ever stolen during transmission, it cannot be deciphered.
Leaves no data on the device
No data is left on the CTI adapter installed in the clinic. Even if the CTI adapter is stolen, no information will be leaked from it.
Other features of AILINE
Patient Information Display
When a call comes in, patient information (name, address, etc.) is displayed on PCs, tablets, and smartphones. A pop-up window can also be displayed on PCs.
Outgoing call history
Display the phone number of the person you called! You can quickly grasp who made the call and for what purpose! ※Depending on the usage environment, some features of this site may not be available.
incoming call history
You can search the history by keywords such as date, phone number, or customer name. You can also check the statistics of incoming calls.
Memo function
You can write down and share the contents of inquiries and outgoing calls as if you were leaving a memo. Memo history can also be searched.
Patient Information Management
You can register and modify the patient information, and you can also add or change the order of the items you want to display.
Incoming call history data
You can download the information of incoming call history in a batch. It is also possible to sort by the number of incoming calls.
Patient information display for multiple simultaneous incoming calls
The customer information will be displayed even if there are multiple incoming calls at the same time. When multiple calls come in at the same time, you can see who is calling.
Incoming number display
You can see which phone numbers are receiving incoming calls. This is a useful function when multiple phone numbers are used for incoming calls, such as the main phone number of a clinic or a phone number dedicated for inquiries.
grouping
Even if there are incoming calls from the same person with different phone numbers (e.g. home number and cell phone number), one customer information will be displayed.
Photo display
You can display a photo (image) on incoming calls (only one photo). It is possible to display the customer's picture, company logo, previous order, etc.
User Management
You can manage users who log in. You can register, change, and delete logged-in users, and set access privileges for functions on a per-user basis. Access privileges can be set in stages for each user.
Company Data
Even the non-registered customer, if the company or store is registered in our corporate database, information will be displayed. ※Please note that this is corporate information, not personal information.
Crimp Postcard DM
For sales promotions with a lot of information or visual elements! Delivery is possible from a single mail piece.
※ This function is optional.
Call recording texting
Recorded voice can be converted to "text" for easy sharing and searching.
※ This function is optional.
Installation availability table by line
This service is recommended for use with optical fiber phones.
Depending on the network environment or equipment configuration, this service may or may not be available. Please contact us for details.
| Phone line type | optical line (for office use) | Optical line (residential use) | Cloud PBX IP Phone |
|---|---|---|---|
| INCOMING CALL POP UP | ○ | ○ | △※ |
| AILINE SMS | ○ | ○ | ○ |
| DM Mailing | ○ | ○ | ○ |
| Mobile pop-up | ○ | ○ | ○ |
| Call recording | ○ | △※ | △※ |
| Outgoing Call History | ○ | △※ | △※ |
| Response state | ○ | △※ | △※ |
For product inquiries,
please contact us here.
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